Privacy Policy
- About us
HS1 Limited, trading as London St. Pancras Highspeed, (“We”) takes care to protect and respect your privacy.
This privacy policy (together with our website terms of use) gives you information about how We collect and use your personal data through your use of this website, including but not limited to any data you may provide when you sign up to our newsletters, contact us via surveys in our stations, enter into our online competitions, or details you may submit when using our services. Our stations are London St. Pancras International, Stratford International, Ashford International and Ebbsfleet International (“our Stations”).
For the purpose of the Data Protection Requirements*, the data controller is HS1 Limited, 5th Floor, Kings Place, 90 York Way, London, N1 9AG, (company number 03539665).
* Data Protection Requirements means UK GDPR: the retained EU law version of the General Data Protection Regulation ((EU) 2016/679) as defined in the Data Protection Act 2018. Personal Data is subject to the legal safeguards specified in the UK GDPR and the Privacy and Elect
This website is not intended for children, and we do not knowingly collect data relating to children.
We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy policy. If you have any questions, including how to exercise your rights please contact the DPO using DPO@highspeed1.co.uk or use the information set out at the contact details section below.
2. What Personal Information Do We Collect and How do we collect it?
Personal data means any information about an individual from which that person can be identified.
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data includes first name, last name, username or similar identifier, marital status, title.
- Contact Data includes address, email address and telephone numbers.
- Technical Data includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, device ID and other technology on the devices you use to access this website.
- Profile Data includes your social media username, your interests, preferences, feedback and survey responses] or opinions, complaints, and other submissions you make.
- Usage Data includes information about how you interact with and use our website and will include time of visit, and pages viewed. Data collected through cookies includes time spent on the website and interaction with its features. Usage Data may also include information as to how you use our Stations, or our services such as car parking.
- Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
- CCTV and Imagery: Video and photo recordings taken at our Stations, our office premises or during infrastructure maintenance activities.
We also collect, use and share aggregated data such as statistical or demographic data which is not personal data as it does not directly (or indirectly) reveal your identity. For example, we may aggregate individuals’ Usage Data to calculate the percentage of users accessing a specific website feature or service in order to analyse general trends in how users are interacting with our website to help improve the website and our service offering.
We use different methods to collect data from and about You including through:
- Your interactions with us. You may give us your personal data by filling in online forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
- subscribe to our publications;
- request marketing to be sent to you;
- enter a competition, promotion or survey;
- give us feedback or contact us via our website;
- or post on our social media channels.
- Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies. Please see our cookie policy for further details.
- Third parties or publicly available sources. We will receive personal data about you from analytics providers.
3. How we use your Personal Data
Legal Basis
The law requires us to have a legal basis for collecting and using your personal data. We rely on one or more of the following legal bases:
- Legal obligation: We may use your personal data where it is necessary for compliance with a legal obligation that we are subject to. We will identify the relevant legal obligation when we rely on this legal basis.
- Performance of a contract with you: Where we need to perform the contract, we are about to enter into or have entered into with you.
- Legitimate interests: We may use your personal data where it is necessary to conduct our business and pursue our legitimate interests, for example to prevent fraud and enable us to give you the best and most secure customer experience. We make sure we consider and balance any potential impact on you and your rights (both positive and negative) before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
- Consent: We rely on consent only where we have obtained your active agreement to use your personal data for a specified purpose, for example if you subscribe to an email newsletter.
Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use the various categories of your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
| Purpose / Use |
Type of data
|
Legal basis and retention period
|
| To manage our Stations including the car parks safely and protect our staff and those in the Stations |
CCTV and Imagery Data
|
Necessary to comply with a legal obligation for the prevention and detection of crime and Health and Safety legislation.
We retain this data for 6 months.
|
| To manage our relationship with you which will include:
(a) Notifying you about changes to our terms or Privacy Policy
(b) Dealing with your requests, complaints and queries. |
Identity Data
Contact Data
Profile Data.
|
Necessary to comply with a legal obligation – Data Protection Requirements
Necessary for our legitimate interests (to keep our records updated and to study how customers use our website, and to conduct direct marketing) We will retain this data for 6 years from the date of last interaction. |
| To send you relevant marketing communications and make personalised suggestions and recommendations to you about goods or services that may be of interest to you based on your Profile Data |
Identity Data
Contact Data
Technical Data
Usage Data
Profile Data
Marketing and Communications Data
|
Necessary for our legitimate interests (to carry out direct marketing, develop our products/services and grow our business)
Consent, having obtained your prior consent to receiving direct marketing communications
We will retain this data for 6 years
|
| To administer and protect our business and this site (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) |
Identity Data
Contact Data
Technical Data
|
Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security and to prevent fraud
Necessary to comply with a legal obligation to prevent crime and for Data Protection Requirements
We will retain this data for 6 years from the date of last interaction. |
| To deliver relevant content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you |
Identity Data
Contact Data
Technical Data
Profile Data.
Usage Data
Marketing and Communications Data |
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy).
Necessary for our legitimate interests (to study how our website is used, to develop them, to grow our business and to inform our marketing strategy)
We will retain this data for up to 3 years from date of last interaction. |
| To use data analytics to improve our website, services, customer relationships and experiences and to measure the effectiveness of our communications and marketing |
Technical Data
Usage Data
Marketing and Communications Data |
Necessary for our legitimate interests (to define types of users who access our access our website, to keep our site updated and relevant, to develop our business and to inform our marketing strategy)
We will retain this data between 12 – 24 months. |
| Providing you with information about our Newsletters.
|
Identity Data
Contact Data
Profile Data.
|
Necessary for our legitimate interests (to keep our records updated and to study how customers use our website, and to conduct direct marketing
We will retain this data for 6 years from the date of last interaction. |
| To enable you to partake in a prize draw, competition or complete a survey |
Identity Data
Contact Data
Technical Data
Profile Data.
Usage Data
Marketing and Communications Data |
Performance of a contract with you – you will agree to the competition terms and conditions as a condition of entry
We will retain this data for 6 years.
|
| To carry out market research through your voluntary participation in surveys particularly our Station Matters surveys |
Identity Data
Contact Data
Technical Data
Profile Data.
Usage Data
Marketing and Communications Data |
Necessary for our legitimate interests (to study how customers use our products/services and to help us improve and develop our products and services).
We will retain this data for 6 years state retention period.
|
Direct Marketing
When we collect your personal data directly from you for example when you sign up to receive our newsletter you will be asked to indicate your preferences for receiving direct marketing communications from us.
We may also analyse your Identity, Contact, Technical, Usage and Profile Data to form a view which services and offers may be of interest to you so that we can then send you relevant marketing communications.
Third party marketing
We will get your express consent before we share your personal data with any third party for their own direct marketing purposes.
Opting out of marketing
You can ask to stop sending you marketing communications at any time by following the opt-out links within any marketing communication sent to you or by contacting us on DPO@highspeed1.co.uk.
If you opt out of receiving marketing communications, you will still receive service-related communications that are essential for administrative or customer service purposes.
Cookies
For more information about the cookies, we use and how to change your cookie preferences, please see our Cookie Policy.
4. Sharing Your Information
We may share your personal data where necessary with the parties set out below for the purposes set out in the table Purposes for which we will use your personal data above:
- Service providers and contractors working on our behalf.
- Legal, financial, and professional advisors.
- Regulatory authorities and law enforcement agencies.
- Prospective buyers or sellers involved in business transactions.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
5. International transfers
We do not transfer your personal data outside the UK.
6. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
7. Data Retention
Details of retention periods for different aspects of your personal data are set out in the table above.
8. Your Legal Rights
Under the Data Protection Requirements, you have the following rights:
You have the right to:
- Request access to your personal data (commonly known as a “subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
- Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
- Request erasure of your personal data in certain circumstances. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
- Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) as the legal basis for that particular use of your data (including carrying out profiling based on our legitimate interests). In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your right to object.
- You also have the absolute right to object any time to the processing of your personal data for direct marketing purposes (see above for details of how to object to receiving direct marketing communications).
- Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
- Withdraw consent at any time where we are relying on consent to process your personal data (see the table for details of when we rely on your consent as the legal basis for using your data). However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
- Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in one of the following scenarios:
- If you want us to establish the data’s accuracy;
- Where our use of the data is unlawful but you do not want us to erase it;
- Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
- You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
If you wish to exercise any of the rights set out above, please contact DPO@highspeed1.co.uk.
No Fee Usually Required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
9. Contact details
If you have any questions about this privacy policy or about the use of your personal data or you want to exercise your privacy rights, please contact our DPO on DPO@highspeed1.co.uk.
10. Complaints
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
11. Changes to the Privacy Policy and your duty to inform us of changes
We keep our privacy policy under regular review. This version was last updated in February 2025.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us, for example a new address or email address.
12. Third-Party links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
