CONTACT US

We’re here to help make your experience with London St. Pancras Highspeed seamless and enjoyable. Whether you have a question, need assistance, or want to share feedback, our team is ready to assist. Select the relevant query below and the relevant team will get back to you as soon as possible.

Train
Enquiries

National Rail 

For queries on timetables, services or lost items on a train, please contact the train operating company direct.

For train Train Time & Ticket Enquiries

VISIT NATIONAL RAIL

 

 

Southeastern Rail

For queries on timetables, services or lost items on a train, please contact the train operating company direct.

VISIT SOUTHEASTERN

0345 322 7021 / 0800 7834524
Social Media: @SERailway

 

Eurostar

For queries on timetables, services or lost items on a train, please contact the train operating company direct.

VISIT EUROSTAR

+44 (0) 3432 186 186
Social Media: @Eurostar

 

East Midlands Railway

For queries on timetables, services or lost items on a train, please contact the train operating company direct.

VISIT EAST MIDLANDS RAILWAY

03457 125 678
Social Media: @EastMidRailway

 

Thameslink

For queries on timetables, services or lost items on a train, please contact the train operating company direct.

VISIT THAMESLINK

0345 026 4700
Social Media: @TLRailUK

HELPFUL CONTACTS

LOST PROPERTY OFFICE

Excess Baggage Co. handle lost property that’s lost in the station. You can email them to report any missing items via customerservice@excess-baggage.com or register your lost property here.

If you have lost something on a train, then please contact the train operating company directly.

PARKING ENQUIRIES

VISIT NCP

0333 320 3411

St Pancras Renaissance Hotel Enquiries

CONTACT GUEST SERVICES

London ST. PANCRAS HIGHSPEED General Information/Queries

info@stpancras-highspeed.com

All Retail Submissions

retailfitouts@stpancras-highspeed.com

Commercial and Location Filming & Photography Enquiries

Click here for more info.

Commercial (B2B and B2C) and Events enquiries

specialevents@stpancras-highspeed.com

Media enquiries

Consumer media enquiries
stpancras-highspeed@fleishman.com

Corporate media enquiries
stpancras-highspeed@lexcomm.co.uk
+44 (0) 785 290 1459

Please note this number is for use by the media only; no train or ticketing information is available

Advertising Opportunities

directsalesexec@jcdecaux.com

https://www.jcdecaux.co.uk/

+44 (0)20 7298 8000

Eurostar media enquiries

Press.office@eurostar.com

+44 (0)20 7843 5500

General station enquiries

Please do not contact the station reception for train enquiries. Speak with the train operator directly listed above.

Station Reception (Open 07:00 – 23:00 daily): 0207 843 7688

St Pancras International Station
Euston Road
London
N1C 4QP

Station opening hours: 24 hours

commentsstpancras@networkrail.co.uk

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Station feedback

At London St. Pancras Highspeed, we are eager to hear and listen to your feedback on what is good, and what needs improving.

READ MORE
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Announcement

WELCOME TO LONDON ST. PANCRAS HIGHSPEED

Previously known as High Speed 1, London St. Pancras Highspeed is the new online home of St. Pancras International, Stratford International, Ebbsfleet International and Ashford International.

This is more than just a new look. Whether you’re visiting London, commuting to or from Kent, planning a trip to Europe or exploring St. Pancras International, it’s all here.